General conditions

  • All orders are handled within a reasonable time frame. Still, please allow 7-14 days for delivery within North America and 30-45 days for all countries outside of North America.* Additional shipping fees might be added on to standard costs for outlying regions in Canada and for international orders as well. All customs costs related to the package are the responsibility of the purchaser. Merchandise is subject to availability. Prices can be modified without notice. All orders are sent via Canada Post. However, you may ask for our express package delivery service.

    *All orders are handled and sent in the ten working days following the date of purchase. Please note that shipping wait times vary by region. Please refer to Canada Post’s Regional Information Chartto learn more. If you aren’t entirely satisfied with your purchase, the item(s) can be exchanged and/or a refund issued within 40 days following the purchase. No return will be accepted for items that have been worn, altered or washed and do not feature the original tags. A personalized item is considered to be altered merchandise and, as such, all sales are final. We ask that you please ensure that the model, size, color and individual personalization of the item(s) requested are correct. Please include a copy of your receipt, a note detailing the reason(s) for the return, and a telephone number where we’d be able to reach you. Please note that all original shipping charges aren’t refundable. Return the items to: Tricolore Sports MTL, Returns and Exchanges, 1275 Saint-Antoine W., Montreal, QC, H3C 5L2. You can reach us by telephone at 514-989-2836 or contact us via our web site in this page with the contact form. Our customer service center is open between 10 a.m. and 4 p.m. from Monday to Friday. Please allow one business day for a response.The return/exchange period has been extended to January 30th for all orders placed on December 1st and thereafter. Process and conditions of return remain the same as stated above.We accept MasterCard, Visa and American Express. I hereby consent Tricolore Sports has the right to cancel my order at any time if they deem it necessary and or valid.